FAQs

Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at the codesks.com store, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don't hesitate to contact us at by email at info@codesks.com or by phone at +49-821-3194936

Is your web site secure?
Your privacy is VERY important to us. We have implemented industry leading security measures to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. Our website is hosted in a german data center and your data is secure and protected by the german data privacy act.

Do you charge sales tax?
codesks.com is required to collect german sales tax of 19 percent for orders shipped within the european union. If you are a business located in the european union and provide a valid VAT ID number, we will not charge the german sales tax.

Do you offer special discounts to Non-Profits?
We are happy to work with Non-Profit Organizations, Museums, Universities and can offer special discounts. Please contact us for further information.

Do you offer special discounts for merchants, interior designers or architects?
As a registered merchant, or licensed architect / interior designer in you will enjoy industry purchasing privileges and have the expertise of our sales specialists at your service. As a registered merchant, licensed architect or interior designer you receive:

• Industry Discounts
• Dedicated service from a sales specialist
• Promotion codes for discounts on codesks.com

Simply click on the merchant login link at the bottom of the page to get started and create your merchant account.

Can I return an order? 
Unfortunately, custom / build-to-order and other special orders are non-returnable. For orders that are returnable, you may return your order within 14 days of your receipt of merchandise for a full refund of the purchase price less shipping fees. All shipping costs including actual delivery costs will be deducted from the refund. Please read more about your right of withdrawal.

What are my delivery options?
We can ship to residential and to any commercial location within the european union. For international orders, please contact us.

How long will it take to receive my order?
We have many items in stock and available for immediate shipping. On each item in our store you will see the estimated shipping / delivery time and wether an item is in stock.

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